Return Policy & FAQs
Returning or exchanging unused or defective merchandise is easy!
Email firstname.lastname@example.org for a return label to send back the unwanted items. Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. We will email you when your return is processed.
Please note: We do not accept COD returns. Big Henry's Vinyl and Gifts is not responsible for any returns that are lost or stolen while in transit.
Email email@example.com for a return label to send back the unwanted items and specify the new preferred items to exchange. Exchanges of unused or defective merchandise made within 30 days of the order delivery date will be sent the preferred item at no additional shipping cost. Some additional charges may apply if prices vary on items. We will email you when your exchange is processed.
All merchandise is ordered, stocked, packed, and shipped directly by our staff from Big Henry's Vinyl and Gifts store in Austin, Texas. Please allow 48-72 hours for your order to be processed and shipped.