Return Policy & FAQs

For Returns or Exchanges of Defective, or Incorrect items: 

We strive to provide the highest merchandise quality and shopping experience- if this has not been the case for you, we want to make it right! If you have received an item that is defective or was not exactly what you ordered, please send us an email bighenrys@antonesnightclub.com and let us know what is wrong.

Note: Items damaged during shipping are not covered by this policy. Please see our policy for items damaged, lost or stolen in transit below. 

For domestic orders - Returns or Exchanges of defective or incorrect items made within 7 days of delivery will be processed free of charge. We will cover shipping!

For international orders - All Sales are final. 

Some exceptions may apply.

 

For Items Damaged, Lost, or Stolen In-Transit:

If you had an item damaged or lost in transit, please contact the shipping company first. Big Henry’s cannot be held responsible for items that are lost, stolen, or damaged In-Transit. 

Once an item has been picked up/dropped with the shipping company, Big Henry's cannot make changes to the delivery or shipping options. We will do our best to accommodate any changes, but at this point we are working with outside parties and cannot guarantee their compliance with our policies. 

However, as a small business we want everyone who purchases something from us to be over-the-moon with their experience, and we will do everything we can to make that the case for you. If this unfortunately happens to you, please email us bighenrys@antonesnightclub.com and we will see if there is any way we can make it right.

In-Store Purchases/Exchanges/Returns:

All sales are final. Refunds/ store credit will not be given for any items purchased in store. Records, posters and other non-apparel items are not eligible for exchange. Apparel may be exchanged for a different size within 7 days of your purchase, as long as we are in-stock for the desired size and you have your receipt. If you purchased in store and live out of town and need to exchange, please email us at bighenrys@antonesnightclub.com. 

Some exceptions may apply.

For All Other inquiries: 

Please email bighenrys@antonesnightclub.com and we will see what we can do for you!

Shipping:

All orders are processed, packed, and shipped directly from the Big Henry's Vinyl and Gifts store in Austin, Texas. Please allow 48-72 hours for your order to be processed and shipped.